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Case Study

Premium Internet Access

A Leading Bank in Malaysia

Finance and Banking

Provided Service:

  • 24x7 NOC service
  • SLA to meet customer and provider's commitments


  • To provide load-balance and fail over solution in data and network layer
  • To make it possible in fault and performance monitoring 24x7
  • To provide SLA between customer CPE and provider PE

1. Issue

  • To host a critical online ticket reservation system 24x7
  • To monitor the network performance
  • To constantly monitor system performance
  • To constantly monitor bandwidth utilization
  • To provide first level "remote hand" support

2. Solution

  • To offer NTT MSC Tier 4 data center with 24x7 NOC
  • To offer NTT MSC value-added services such as NMS, IPS
  • To offer/work under single AS
  • To offer SLA for facilities and network availability

3. Effect

  • Reliable data center facilities with SLA
  • Tier 1 ISP with good peering
  • Systems integration and support
  • Global coverage that is under NTT Tier 1 backbone
  • Minimize downtime due to diversify and redundancy
  • Minimize downtime, reduce direct IT support budget

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