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Case Study

System Integrations

A Leading Bank in Malaysia

Industry:
Finance and Banking

Provided Service:

  • 24x7 NOC service
  • SLA to meet customer and provider's commitments

Challenges

  • To provide load-balance and fail over solution in data and network layer
  • To make it possible in fault and performance monitoring 24x7
  • To provide SLA between customer CPE and provider PE

1. Issue

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  • To provide load-balance and fail over solution in data and network layer
  • To make it possible in fault and performance monitoring 24x7
  • To provide SLA between customer CPE and provider PE
  • To assist client's IT taskforce in designing network capacity plan, prioritize traffic, network availability and fail over process
  • NOC and call center work flows
  • To understand provider and client's expectation in term of Scope of Works (SOW) and High Availability
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2. Solution

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  • To have a IP network that is resilient to dynamic internet traffic in both local and international arena
  • To minimize downtime
  • On time delivery with hazard free
  • Proper documentation with UAT and FAT
  • Provide service maintenance with system warranty

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